Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, and in its original packaging. 

To start a return, you can contact us at support@twinklestatement.co.uk. Please note that returns will need to be sent to the following address: Twinkle Statement Ltd, Office 19975, 182-184 High Street North, East Ham, London, E6 2JA

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and issues

 Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items 

For hygiene and safety reasons, earrings cannot be returned or exchanged once purchased.
This policy ensures that all customers receive brand‑new, unworn items.

Please review your selection carefully before completing your order. If you have any questions about a product, our team is happy to help prior to purchase.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@twinklestatement.co.uk.